Privacy Policy

Information we process

We process identity, contact, account, transaction, device, service-usage, support, and verification information needed to provide and protect banking services.

How information is used

Information is used to authenticate you, maintain accounts, process instructions, meet legal and regulatory duties, prevent fraud, resolve support requests, and improve service reliability.

Cookies and similar technologies

We use strictly necessary session cookies to keep you signed in and to protect your session. Where enabled, we also use limited analytics and fraud-detection signals (such as device and app-usage information) to secure the service and understand how it is used. These do not include advertising trackers.

Sharing and disclosure

Information may be shared with authorized service providers, payment or banking partners, regulators, law-enforcement bodies, or other parties when required to operate the service or comply with law. This can include cloud-hosting providers and payment processors bound by confidentiality and data-protection obligations. We do not disclose customer information for unrelated purposes, and we do not sell customer information.

International transfer

Where information is processed or stored outside your country by a service provider, we require contractual safeguards appropriate to that transfer and consistent with applicable law.

Security and retention

We use administrative and technical safeguards appropriate to the information we process. Records are retained for the period required to provide services, meet legal and regulatory obligations (including applicable banking record-keeping norms), resolve disputes, and protect against misuse. Where information is no longer required for these purposes, it is deleted or anonymized.

Your rights and choices

Subject to applicable law and any records we must retain, you may request access to, correction of, deletion of, or a copy of your personal information, and may withdraw consent for optional processing. Submit these requests through the bank's approved support channels; we may need to verify your identity before acting on a request.

Children's privacy

This service is intended for individuals who are eligible to hold an account under the applicable account terms and are not directed at children. We do not knowingly collect information from individuals who are not eligible to hold an account.

Grievance officer and contact

For privacy questions, data requests, or complaints about how your information is handled, contact our Grievance Officer using the details below. We will acknowledge your request and respond within the timeline required by applicable law.

Last updated: 9 August 2026