Shipping and Delivery Policy

How digital services are delivered

Access is delivered electronically through the EasyBank web application after successful authentication and, where applicable, successful payment or approval. Account, deposit, loan, and transaction processing times depend on the applicable product terms, verification checks, banking rails, and service availability.

New account or product onboarding is typically activated once identity verification (KYC) and any required approvals are complete; exact timing depends on the documents provided and the applicable product's verification requirements.

Failed or delayed service

If a payment succeeds but the requested digital service is not available, contact Support with the transaction reference. We will investigate and provide the applicable correction, reprocessing, cancellation, or refund under the Refund and Cancellation Policy and relevant product terms.